FAQs

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Questions about orders

Currently, you can pay your Tpresso order via Mastercard or Visa credit card.


At the moment, Tpresso delivers to Switzerland, Germany and Austria. In case you want us to ship your order to a different country than those listed above, please contact us via info@tpresso.com.


Yes, the minimum order quantity is 5 packages of tea.


Due to logistical and packaging reasons, the total number of capsule bars in your cart has to be a multiple of 5.


Once you have ordered, a confirmation e-mail will be sent to you. Your order will be dealt with as soon as possible. Delivery time for tea is 2-5 working days. For the machine and accessories, delivery time is up to 10 working days.


We want to make sure that your Tpresso products are delivered safely. Therefore, you can also choose a different shipping address.


If you order up to 15 tea packages, shipping costs are € 9.99. In case you order more than 15 tea packages we take care of the shipping costs.

For the machine and accessories the following applies: up to € 120.- order value, shipping costs are € 9.99. Starting from € 120.- order value, Tpresso offers you free shipping.


There is a quick registration process, which is necessary to make future orders more easy and comfortable for you. After logging in you can immediately order or review your address details.


Please go to the login area and click on “Lost your password?”. Type in your e-mail address which you have chosen during your registration. Follow the instructions to reset your password.


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